BOYCOTT ARTILOI DODGE!!!!

UGH!. Yes, I do love my new car but I now hate the dealership. This is a long read. Save it for when you have time to read it in full. So get this....Steve has been suggesting we look at a car with 3rd row seating since we cant all fit. We saw the commercials for the Dodge Journey and it seemed nice as well as affordable. Steve and I had both bought cars from Artiloi Dodge in Enfield who is known for beign a 5 star dealership. You all remember Crystal and I camping out all night for the Neon? Same place. I was not too gung ho on taking on more payments or higher payments but I agreed to look at the Journey since they had been able to work magic with the numbers before and they have a reputation for having great customer satisfaction. Steve and I had been very happy with them, this would be our 5th car bought from them. Saturday we go to look at the car. We tell the guy that we need our payments to be around the same amount as what we have on our current loan or no deal. We said we didnt HAVE to buy a car right now, so if we couldnt get the payments in the same area, then it just wasnt an option as we cant afford more. Period. Our only requirement was that we needed a 3rd row. Anything else was gravy. We started thinking a dvd player would be a good idea in years to come with 2 little kids. We found a car on the lot that had everything we wanted and more. Except a dvd. We talked about buying the car, then getting it factory installed, or having it done through our local radio dealer but financed with the car, or just finding a model in the system that has the same features as the one on the lot, but also had a dvd already in it. After much agrivation, we decided the best option was getting it included in our payments and done through Long Radio (our local stereo dealership). Everything was great. Our payments ended up being $22.00 more a month, for a car that was 4 years newer and was more suitable for our family. We were ready to seal the deal on Saturday, but thier printers were down so they ask us to come back Sunday to sign the papers. They let us take the car home with dealer plates. Meanwhile we had already put a $250 deposit down for them to hold it, which we were to get back at the time of purchase. We were pissed because that would mean either taking the 2 little kids with us back to the dealership or having Steve and I go to Enfield seperatly (both our names are on the loan so we both had to sign). Ryan was with us when we were doing this Sat. And we were there for 4 hours. He was AWESOME. But there was no way I was putting him through that again. (Grace was at Auntie Suzies and Zachary was on a trip). So fine. We will make 2 trips up to Enfield to sign the papers seperatly. So Steve goes up there and they tell him they cant find a code for his UPS discount and since it was Sunday they couldnt get a hold of anyone at Chrysler. Didnt matter that he had a computer printout of the eligibility between UPS ad Chrysler. They needed a code and count get it. So they tell us they cant do anything till Monday. Oh and by the way they have lost the spare key to the new car. Its not just a regular key. Its like a square nub and its all compter chip activated. They told us if we lost it its $180 to replace. So now they have lost that, AND we have to go back for a 3rd day, and again either bring the kids or make 2 trips. At this point Im FUMING. The dealership that strives for customer service satisfaction, is not even remotly up to par. We go back Monday. With the kids. Trying to time it perfectly because we have a pediatrition appointment and my doctor appointment both in Enfield. They have now found the code for the discount, but still no spare key. So we are going to have to bring the car back "at out convience" because they need the car to program the nub. But it was not a huge deal because we were already bringing the car back this week for them to take it to Long Radio to have the dvd installed, while they gave us a loaner. So, we sign the paper work. I sat in the car with the kids, Grace asleep, Ryan crabby and hungy and just woke up from his nap. No time to feed him before we left so I sat him in his stroller and fed him a PB&J in the parking lot. (He's not eating in my new car!!!LOL). He is in there for a half hour and comes out and its my turn. I was in there for 5 minutes. The last conversation I had was with our sales guy who tells me he will call this afternoon with a time for the Dvd instalation. Great. Done deal. Glad fot this to be over. What, did you really think it ends here? So Tuesday afternoon, Steve myslef and the kids are enjoying a lovley lunch with my father in law when Steves cell phone rings. Its the appointment guy (Ryan) about the dvd. He says the dvd was not worked into our loan and he is wondering how were going to pay for it. Cash, credit card or check? WHAT??? Due to thier oversight and lack of communication between our sales guy and the finance guy. They seem to have to contact a higher up to wipe there own asses. Seriously even during all the negotiations with the sales guy he musta dissapeard to talk to his boss about 10x for answers on things. I was starting to feel like a contestant on "Deal or No Deal" and he had to run it by the banker. This guy is not new at this. He's been at the dealership for 7 years he tells me. Anyway, now im so mad that Im actually calm if that makes any sense. So I call our sales guy "Rob" (incase your wondering) and I say (in my best Richie Buck take no ones crap tone) Rob, we got a call saying the dvd wasnt part of our loan. He tells me he is aware, does not apologize, but contiunes to ramble uncomfortably about how it "may" have happened. And then I say (calmly) "And you are going to fix it Rob and make this better by having that dvd installed free of charge due to your error". He tells me he cant do that. He can rewrite the loan to include the dvd, but obviously that will make our payments go up. Now I bring on my American Airlines supervisor tone since Richie Buck clearly wasnt working. And I say "No, that is not an option, ROB, its not my error. You quoted me my monthly payment that included the dvd. Im not paying extra for your error." He sends me to talk to a higher up (of course). Now Im talking to Chris the manager. Go through the entire thing with him. I explain that had I known that it didnt include the dvd and that if it had our payments would be higher, than we may not have chosen to get the dvd. But the bottom line is this is what I was quoted and this is what I expect. Our sales guy was also under the impression that the dvd was included. He wasnt denying that, but he wasnt helping any to make it right. Chris basically tells me the same thing as Rob but in more detail. He cant just write off the cost of a dvd player because we got such a good deal on the car they arnt making any money off us. Not my problem. Talked to that guy for a half hour. Wouldnt budge. He told me the next option is to go to a higher up (duh, didnt see that coming) but he wasnt there at the time. He would leave a message for Joe (whos also the owners nephew) to call me the next day (Wednesday). By 2pm no call. I called and was put on hold for 5 minutes and he never came to the I phone. I had to hang up and call back just to leave the guy a message. Did I mention that our $250 deposit STILL had not been refunded as we were told? Yes, add that to the list. Joe finally calls me back at 4pm. Talked to him for almost an hour. He wouldnt budge. He was trying to make deals with me like " he would call Long Radio and tell them to give us the employee discount" or we could return the car, or rewrite the loan to a higher amount , blah blah blah. Obviously Im not going to return it. Its too much hassle and leaves me still looking for another car and doing this all over again. And Im saying "We have bought 5 cars from you totalling more than 100k. Steves Dodge Ram truck loan is up next summer (although we will not be looking to trade it in, he doesnt need to know that), were in our early 30's and have lots of years of car buying left to do. Are you really willing to loose a customer over the cost of a dvd player? (approx $1,000). His response? "I dont want to part ways like this but if this is the end of the road...." WTH? Everyone I talked to acknowledge that it was their error and not ours. But no one is willing to fix it. They all tell me they cant justify eating that cost regardless of whos error it is. And Im arguing it really doesnt make sense to loose us as a customer over this. Especially given all the other mishaps and how we bent over backwards for them all weekend. Back and forth for almost an hour. It ended with he was going to call Long Radio to find out what the discount would be, and then talk to the owner to see if he could further bring down the price, but it still wouldt be free to us. While waiting for the callback, Steve and I decided no, were not paying one red cent for it. We dont want the higher payments, or the hassle and cannot come up with the money to just buy it outright from Long Radio and not go through Artioli. At this point if hes getting us an employee discount and still possibly refucing it somewhat from there, then were probably talking about a mere $700 or so for them not to loose a customer. And if there willing to lose me and my "peeps" over that amount of money, then they didnt value my business in the first place. It was more a luxury not a requirement anyway. Its not like Grace or Ryan need to watch it now, and most of the time Zachary is in the front seat and the farthest we go is Enfield. In a few years from now if we were to take a long trip we can get one then. Its not just the money now, its more the principal. I felt good about giving Joe more legwork to do. He calls back at 7pm. And says "Sorry, Long Radio was closed. Im off tomorrow and Friday, but I will leave this for Ryan or Rob, and one of them will get back to you tomorrow". Are you F-ing kidding me???? So thats it. Were walking, or running rather, away from buying cars ever again from Enfield Artioli Dodge. I had already given my brother in law the card of our sales guy and they were going to go look at the same vehicle, they wont do that anymore. Atleast not at that dealership. So its not just my business they are loosing, its theirs too. Hope everyone stays away from them! Love the Journey, hate the dealership.